Your Customers Are Busy Designing Your Brand Image


Good or bad, every customer pic containing your product is adding something to your brand. Brands put huge effort into controlling visual identity. Then customers take over. They photograph your product in kitchens, garages, campsites, offices, gym bags and airplane seats. Those pics accumulate online, gradually attaching meanings to the brand that no guidelines document ever specified. A new study in the International Journal of Research in Marketing shows how much easier AI is making that...