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Smart Features Lose Their Shine When You Hide the Wires
Published 1 day ago • 1 min read
AI systems that “feel magical” can also be seen as manipulative. Recent research from Griffith University shines light on a growing issue: AI-induced consumer vulnerability: the uneasy sense people get when smart systems seem to manipulate choices or mask how things work. It’s not a power and control thing, either. Vulnerability creeps in when users don’t know why they saw a recommendation, or when they can’t override or question the system. If you build smart, connected, or personalized...
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