Affluent customers might welcome AI assistants, but premium service means knowing when a human needs to take over. Luxury service has traditionally meant high touch. Like a concierge who remembers your preferences or the salesperson who knows your size by heart. Maybe the hotel that anticipates what you’ll need before you step onto the shiny tiles. But the luxury consumers I know are also super-interested in AI agents and automation. Why wouldn’t they be? If an agent can book the restaurant,...